FAQ - Frequently Asked Questions

Orders

What are the shipping fees?
At Vera's Jewels, shipping is always free within United Kingdom.

What are the delivery times?

  • Processing: After placing your order, we need 1 to 3 business days to process it.
  • Orders placed over the weekend: Orders placed on Friday evening or over the weekend may take a bit longer to process.
  • Delivery: Once your order is processed, it will be immediately shipped. Delivery typically takes 11 to 13 business days.

Will I receive an order confirmation?
Yes, every confirmed order is sent an email with an order number.

Can I modify or cancel an order?
You can modify or cancel your order by sending an email to info@verasjewels.com before 5:00 PM on the same day the order was placed. Please include the following information:

  • Your name
  • Order number
  • Order date

Note: If the order is already being processed, you can only cancel it by returning it after receipt.

How can I track my order?
After placing your order, you will receive a confirmation email with a tracking link.

Click on this link to track your order in real time.
You can also log in to our website and visit the "Order History" section to check the status of your order.

Payment Methods in the Online Store

What payment methods are accepted?
We accept the following payment methods:

  • PayPal
  • Credit card (American Express, MasterCard, Maestro, VISA)
  • Secure payment

Are purchases on Nova's Jewellery secure?
Yes, shopping on our website is fully secure.

All data is transmitted via secure SSL-encrypted servers to prevent unauthorized access.
This ensures that your personal information is protected and not visible to third parties.

We comply with all privacy regulations and never share your personal data without your consent.

Return Policy

What is your return policy?
We want you to be completely satisfied with your purchase. You have the right to return your order within 14 days of receipt. We will refund the full amount, excluding return shipping fees, once the product is returned in good condition.

For more details, please refer to our detailed return policy.