Terms and conditions

Terms and Conditions

This website is operated by Vera's Jewels. Throughout the site, the terms “we,” “us,” “our,” and “enterprise” refer to Vera's Jewels. Vera's Jewels offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Service Terms,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available via hyperlink. These Service Terms apply to all users of the site, including but not limited to browsers, suppliers, customers, vendors, and/or content contributors.

Please read these Service Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Service Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Service Terms are considered an offer, acceptance is expressly limited to these Service Terms.

Any new features or tools added to the current store shall also be subject to the Service Terms. You can review the most current version of the Service Terms at any time on this page. We reserve the right to update, change, or replace any part of these Service Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Service Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 4 - THE OFFER

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Apparent mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This includes in particular:

• The price, excluding customs clearance costs and import VAT. These additional costs are the customer’s responsibility. The postal and/or courier service will apply the special arrangement for postal and courier services regarding importation. This arrangement applies when goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (whether or not together with the clearance costs charged) from the recipient of the goods;

• Any shipping costs;

• The method in which the contract will be concluded and the necessary steps for it;

• Whether or not the right of withdrawal applies;

• The method of payment, delivery, and execution of the agreement;

• The period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;

• The rate for remote communication if the cost of using remote communication technology is calculated on a different basis than the regular base rate for the used communication medium;

• Whether the contract will be archived after its conclusion, and if so, how it can be consulted by the consumer;

• The way in which the consumer, before concluding the contract, can check and, if desired, correct the information provided under the contract;

• Any other languages in which, in addition to Dutch, the agreement may be concluded;

• The codes of conduct to which the entrepreneur has submitted and how the consumer can consult these codes electronically;

• The minimum duration of the distance contract in the case of a continuing transaction. Optional: available sizes, colors, material types.

ARTICLE 5 - THE AGREEMENT

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the associated conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of acceptance of the offer electronically. As long as the entrepreneur has not confirmed this acceptance, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may, within legal frameworks, ascertain whether the consumer can meet their payment obligations, as well as all those facts and factors relevant to responsibly concluding the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, they are entitled to refuse an order or application or to attach special conditions to the execution.

ARTICLE 6 - RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to dissolve the agreement without stating reasons within 14 days. This cooling-off period starts on the day after the consumer or a previously designated representative known to the entrepreneur receives the product.

During the cooling-off period, the consumer shall handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they use their right of withdrawal, they will return the product with all supplied accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to use their right of withdrawal, they must notify the entrepreneur within 14 days after receiving the product. This notification must be made through written communication/email. After notification, the consumer must return the product within 14 days. The consumer must prove that the items were returned on time, for example, by providing proof of shipment.

If the consumer has not notified the entrepreneur of their wish to use their right of withdrawal within the given periods, or if they have not returned the product, the purchase is final.

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the costs for returning the products shall be borne by the consumer.

If the consumer has made a payment, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after the withdrawal. However, this is subject to the condition that the product has already been received by the online retailer or that conclusive proof of complete return has been provided.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, or at least before concluding the agreement.

Exclusion of the right of withdrawal is only possible for products:

• that have been created by the entrepreneur in accordance with the consumer's specifications;

• that are clearly personal in nature;

• that cannot be returned due to their nature;

• that can spoil or age quickly;

• whose price is tied to fluctuations in the financial market over which the entrepreneur has no control;

• for single newspapers and magazines;

• for audio and video recordings and computer software where the consumer has broken the seal;

• for hygiene products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

• concerning accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;

• where the delivery has begun with the explicit consent of the consumer before the withdrawal period has expired;

• concerning betting and lotteries.

ARTICLE 9 - THE PRICE

I reserve the right to change the prices of the offered products and/or services during the validity period mentioned in the offer, including due to changes in VAT rates.

In deviation from the previous paragraph, the entrepreneur may offer products or services with variable prices, where prices are subject to fluctuations in the financial market over which the entrepreneur has no control. This binding to fluctuations and the fact that any mentioned prices are target prices shall be stated in the offer.

Price increases within 3 months of concluding the agreement are only permitted if they result from legal regulations or provisions.

Price increases from 3 months after concluding the agreement are only allowed if the entrepreneur has stipulated this and:

• they result from legal regulations or provisions; or

• the consumer has the authority to terminate the agreement from the day the price increase takes effect.

The place of delivery is determined according to Article 5, paragraph 1, of the Turnover Tax Act 1968 in the country where transport begins. In this case, delivery takes place outside the EU. Consequently, the postal or courier service will collect import VAT and clearance costs from the recipient. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications listed in the offer, the reasonable requirements of reliability and/or usability, and the existing legal provisions and/or government regulations on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for every individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

• The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

• The delivered products have been exposed to abnormal conditions or otherwise handled carelessly, contrary to the instructions of the entrepreneur and/or on the packaging;

• The defectiveness is wholly or partially due to regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

ARTICLE 11 - DELIVERY AND EXECUTION

The entrepreneur shall exercise the utmost care when receiving and executing orders for products.

The place of delivery shall be the address that the consumer has provided to the company.

With due regard to what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed but no later than 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed no later than 30 days after placing the order. In such a case, the consumer has the right to dissolve the agreement without cost and may be entitled to compensation.

In case of dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment shall be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative known to the entrepreneur unless expressly agreed otherwise.

ARTICLE 12 - CONTINUOUS TRANSACTIONS: DURATION, TERMINATION, AND EXTENSION

Termination

The consumer may terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time with due observance of the agreed termination rules and a notice period of no more than one month.

The consumer may terminate an agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services at any time at the end of the fixed duration with due observance of the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the agreements mentioned in the preceding paragraphs:

• at any time and shall not be limited to termination at a specific time or in a given period;

• at least in the same manner as they were entered into;

• always with the same notice period as the entrepreneur has stipulated for themselves.

Extension

An agreement entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.

An agreement entered into for a fixed period and that extends to the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months if the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.

ARTICLE 13 - PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to report any inaccuracies in the payment details provided or stated to the entrepreneur without delay.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs made known to the consumer in advance.

ARTICLE 14 - COMPLAINTS PROCEDURE

Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

ARTICLE 15 - DISPUTES

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.

ARTICLE 16 - PERSONAL INFORMATION

The submission of your personal data through the store is subject to our Privacy Policy. To view our Privacy Policy.

ARTICLE 17 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is incorrect at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 18 - CHANGES TO THE SERVICE TERMS

You can review the most current version of the Service Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Service Terms constitutes acceptance of those changes.

ARTICLE 19 - CESOP

Due to the measures introduced and tightened in 2024 regarding the "Amendment of the Turnover Tax Act 1968 (Implementation Act for the Payment Service Providers Directive)" and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may be required to register data in the European CESOP system.